McDonald’s on system glitch: What happened today has been an exception to the norm.
The international fast-food company McDonald’s experienced a slowdown in operations on Friday due to major IT system disruptions that affected locations in many Asia-Pacific nations and beyond. This left employees unable to process electronic orders and disgruntled customers.
On Friday afternoon local time, McDonald’s Japan announced on X that they were having a “system failure” and that “many stores nationwide are temporarily closed” in another post.
Photos obtained in restaurants in Singapore and Australia show that the screens of self-ordering kiosks and employee order terminals were either black or displayed messages indicating that the business was “out of service.” Customers have also claimed they have been unable to place orders via the McDonald’s app.
Certain outlets have closed down completely, while others are only accepting cash orders, according to Australian media. Workers at McDonald’s have been observed taking cash from consumers and entering orders on paper in Singapore and Japan.
We are aware of a technology outage currently impacting our restaurants nationwide and are working to resolve this issue as soon as possible
Media outlets were informed by a McDonald’s Australia official.
We appreciate your patience and apologize for any inconvenience.
The U.S.-based McDonald’s Corporation claimed in a statement to InsightSyncs that “the issue is now being resolved.” It stated, “Notably, the issue is not related to a cybersecurity event,” in response to social media allegations that the firm was the target of hackers. At the time, McDonald’s did not provide information on the known scope of the outage or when it will be completely resolved.
Following the publication of this story, McDonald’s released a statement to the public, attributed to Global Chief Information Officer Brian Rice, that was sent to franchisees, development license holders, and global employees. In it, Rice explained that the “global technology system outage” was caused “by a third-party provider during a configuration change” and that it “was quickly identified and corrected.”
The message went on, “Many markets are back online, and the rest are in the process of returning online.” We are collaborating closely with the markets that are still having problems.
Stores in New Zealand had also been affected, with a spokesperson telling local media that they’re “experiencing an IT issue that’s impacting their ability to process orders.”
McDonald’s Hong Kong posted on Facebook that mobile orders and self-ordering kiosks are not working due to “computer system failure,” urging customers to order directly from staff at the restaurant.
The McDonald’s Taiwan website said that its delivery service has been suspended for “system maintenance.”
It appears that the fast-food chain’s locations in China were also impacted by the outage. With more than 48 million views and counting on postings about the matter, the term “McDonald’s crashed” is one of the most popular trending topics on Weibo.
Similar technical issues were reported by consumers with orders in Austria, Canada, Germany, the Netherlands, Sweden, the United Kingdom, and the United States on social media and Downdetector, a platform where users can report and watch outages in real-time.
Since its founding in California in 1940, McDonald’s has expanded to become one of the biggest fast-food chains in the world, operating some 40,000 locations worldwide, including more than 12,000 in Asia and more than 1,000 in Australia.
“Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages” McDonald’s Chief Information Officer Rice issued a statement. “We are working extremely urgently to resolve what happened today, which is an exception to the norm.”
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